DANJJAKThe enquiries that get the fastest quotes name the exact products and variants, give a rough quantity, say what kind of business is buying, and mention when the goods are needed. Everything else is optional. A supplier who has to write back asking "which size?" or "how many?" loses a day, and so do you. Here is how to get it right first time, using our own enquiry process as the example.
Two ways to send an enquiry
On this site there are two routes, and you can use whichever suits you.
The enquiry list. From any product page you can add that item to your enquiry list. Browse, add what interests you, and send the list in one go. This is the quickest route when you already know which products you want, because each item arrives with its exact name attached.
The contact form. The contact form asks for your name, company (optional), email, phone (optional), a topic and a message. It suits broader questions, such as "what do you have for a clinic retail corner?", or orders you would rather describe in your own words.
Both reach the same team. If you use the enquiry list, the message box is still the place to add the details below.
Be exact about the product
Many products come in more than one size, scent or format, and listing titles can be long. Pick out the details that change the price.
- Size. ZamBuk Medicated Ointment, for example, comes in 8g, 18g and 36g. "ZamBuk" on its own could mean any of them.
- Variant or scent. Hygiene Fabric Softener comes in many fragrances, including Milky Touch, Peony Bloom and Sunrise Kiss. Say which ones, and if a mix of scents is fine.
- Format. Propoliz lozenges come as MIXS, Honey Lime and Ginger, or Vitamin C, in different pack counts. Name the one you mean.
If you are not sure which version you need, say what it is for. "A lozenge for an office pantry" is enough for us to suggest one.
Give a quantity, even a rough one
Price, minimum order and stock all depend on quantity, so this is the single most useful number in your enquiry. You do not need to commit. A range is fine:
- "About 24 units to start, then monthly reorders"
- "One carton of each, if that is how they come"
- "Trial quantity first, around 6 per variant"
If you are buying for several sites, say how many, since that often changes what makes sense to order.
Say who you are and when you need it
A short line about your business helps us suggest the right pack size and point out anything you should check. For example: "Independent pharmacy in Tampines", "Office of 60 people in the CBD" or "Serviced apartment block, 40 units".
Then add timing. "Needed before the end of next month" or "No rush, planning for next quarter" both help us prioritise and tell you honestly whether stock will be ready.
If you sell medicines or cosmetics, it is also worth noting that you are aware these are regulated by the Health Sciences Authority (HSA) and that you have checked what applies to your business. It saves a round of questions.
A simple template
Here is a sample message you can adapt:
- Who: your name, your shop's name and the area (for example, a minimart in Bedok)
- Products: ZamBuk 18g; Propoliz lozenges, MIXS; Hygiene Fabric Softener, Milky Touch and Peony Bloom
- Quantity: around 24 of each to start, monthly reorders if they sell
- Timing: would like stock within the next month
- Questions: expiry dates on current stock, and whether the softener scents can be mixed
Five short lines like these give us everything we need to reply with price, minimum order and stock for each item in one message.
What to avoid
- One-word messages such as "price?" with no product named.
- Pasting a whole catalogue and asking for "everything".
- Leaving out your email or a working contact.
- Sending the same request through several channels at once, which can lead to duplicate replies.
For a fuller list of things to ask before a first order, see questions to ask a wholesale supplier, and our FAQ covers common questions about how we work.
Send yours
When your list is ready, open your enquiry list, add a few lines using the template above, and send it. We will come back with a clear quote for each item so you can decide quickly.
This article is general product information for businesses, not medical advice. For questions about symptoms or treatment, speak to a pharmacist or doctor.
