Returns & Refunds

Damaged, faulty or incorrect items

If something arrives damaged, faulty or is not what you ordered, tell us within three working days of delivery and keep the item and its packaging.

Send us your order reference, a description of the problem and photographs. Where the problem is confirmed, we will replace the item or refund it, and we will cover the cost of returning it.

What cannot be returned

For hygiene and safety reasons, medicines, supplements and personal care products cannot be returned once their seal or outer packaging has been opened, unless the product is faulty. Items made or brought in specially for your order cannot be returned simply because they are no longer needed.

Other returns

If you want to return goods for another reason, contact us before sending anything back. We may accept a return of unopened, resaleable stock in its original packaging by agreement, and a handling charge may apply. Returns we have not agreed to in advance cannot be accepted.

Refunds

Approved refunds are made to the account that paid for the order, normally within fourteen days of our agreeing the refund or receiving the returned goods, whichever is later.

How to start a return

Email danjjak.sg@gmail.com with your order reference and what you would like to do. We will reply with the steps.

Your statutory rights

Nothing in this policy affects rights you have under Singapore law, including under the Consumer Protection (Fair Trading) Act where it applies to you.